#How do we do it...
When our troubleshooters are sent in and take a look under the hood of any business, we find that most problems fall into one of three areas. Either a People, a Process or a System problem. With this in mind we work with the 'Who', the 'What' and the 'How' to find a solution.
Does your team know what they need to do?
Your people are your most valuable asset. Training them well is the best investment you can make, but this investment can be wasted if people leave without passing on their knowledge.
Our ‘Train your Trainers’ philosophy, simply put means that Resolver trains key personnel within your company, who are then responsible for setting up a system to train the End Users. Any new people joining your company would have easy access to all the SOP’s and User journeys needed to do their job, eliminating the need for expensive external training.
Are your team following robust business processes?
Resolver has partnered with a wide range of aviation companies navigating a very complex regulatory environment. This has allowed us to create a collection of best practices that help connect people to refined aviation process.
We will help you identify [What] you do and publish to an easy-to-follow process map.
Is your team using the best system for the job?
Once we are clear on [What] you do, then we can review the [How] you do it. We look to improve on how you are currently doing things and plan how you might do it tomorrow.
The ‘How you do it’ is a continuously improving journey as technology and industry changes.
Our team will help you refine ‘How you do things’ into an official library of easy-to-follow procedures. We establish the best framework for you to create and publish your company’s own official library of Standard Operating Procedures.
AARON SHIPMAN
P: +64 21 766 449
E: AARONS@RESOLVER.NZ
